Privacy Policy

Daimler Trucks Toowoomba Fuso is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Daimler Trucks Toowoomba Fuso manages personal information. It is structured as follows:

1. Personal information Daimler Trucks Toowoomba Fuso collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Daimler Trucks Toowoomba Fuso and complaints
10. Changes to Privacy Policy

1. Personal information Daimler Trucks Toowoomba Fuso collects

The main types of personal information Daimler Trucks Toowoomba Fuso collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Daimler Trucks Toowoomba Fuso such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Daimler Trucks Toowoomba Fuso's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Daimler Trucks Toowoomba Fuso's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Daimler Trucks Toowoomba Fuso's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Daimler Trucks Toowoomba Fuso.

Daimler Trucks Toowoomba Fuso collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Daimler Trucks Toowoomba Fuso keeps of telephone calls, or emails received, or messages sent to Daimler Trucks Toowoomba Fuso or posted on Daimler Trucks Toowoomba Fuso's pages on social media);
• Daimler Trucks Toowoomba Fuso's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Daimler Trucks Toowoomba Fuso collects personal information in connection with running its business directly from the individual concerned. On occasion Daimler Trucks Toowoomba Fuso may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Daimler Trucks Toowoomba Fuso stores personal information in electronic and paper form.

Daimler Trucks Toowoomba Fuso uses and discloses personal information as follows:

• to source vehicles and sell them to Daimler Trucks Toowoomba Fuso's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Daimler Trucks Toowoomba Fuso's customers and prospective customers;
• to obtain products, services or information from Daimler Trucks Toowoomba Fuso's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Daimler Trucks Toowoomba Fuso knows about them);
• to operate and manage Daimler Trucks Toowoomba Fuso's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Daimler Trucks Toowoomba Fuso. For example, Daimler Trucks Toowoomba Fuso may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Daimler Trucks Toowoomba Fuso also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Daimler Trucks Toowoomba Fuso uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Daimler Trucks Toowoomba Fuso uses in the operation of the computer program is browsing history on Daimler Trucks Toowoomba Fuso's websites, name, contact information, and other information you may input into Daimler Trucks Toowoomba Fuso's websites. The level of human oversight Daimler Trucks Toowoomba Fuso provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Daimler Trucks Toowoomba Fuso's staff.

4. Cookies

Daimler Trucks Toowoomba Fuso uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Daimler Trucks Toowoomba Fuso's web server. Daimler Trucks Toowoomba Fuso may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Daimler Trucks Toowoomba Fuso's platforms and those social media platforms. Daimler Trucks Toowoomba Fuso's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Daimler Trucks Toowoomba Fuso's website.

5. Links to other websites

Daimler Trucks Toowoomba Fuso's website may contain links to third party websites. Daimler Trucks Toowoomba Fuso does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Daimler Trucks Toowoomba Fuso and do not wish to receive these communications from Daimler Trucks Toowoomba Fuso in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Daimler Trucks Toowoomba Fuso.

7. Overseas transfers

Daimler Trucks Toowoomba Fuso's website/s are hosted in Australia. On occasion, a third party service provider Daimler Trucks Toowoomba Fuso engages or that Daimler Trucks Toowoomba Fuso is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Daimler Trucks Toowoomba Fuso holds about them by contacting Daimler Trucks Toowoomba Fuso during business hours on (07) 4631 4000 or via the contact page.

Daimler Trucks Toowoomba Fuso may require an individual making a request to verify their identity before processing their request.

Daimler Trucks Toowoomba Fuso will aim to respond to all requests promptly and within 30 days.

Daimler Trucks Toowoomba Fuso may refuse a request where permitted or required by law. Daimler Trucks Toowoomba Fuso will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Daimler Trucks Toowoomba Fuso and complaints

If you have any queries, concerns or complaints about how Daimler Trucks Toowoomba Fuso handles your personal information please contact Daimler Trucks Toowoomba Fuso during business hours on (07) 4631 4000 or via the contact page. Daimler Trucks Toowoomba Fuso may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Daimler Trucks Toowoomba Fuso can understand the nature of your concern. In most cases, Daimler Trucks Toowoomba Fuso will ask that you put your request in writing.

Daimler Trucks Toowoomba Fuso takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Daimler Trucks Toowoomba Fuso's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (07) 4631 4000
• Mailing Address: 351 Taylor St, Wilsonton, QLD, 4350

10. Changes to Privacy Policy

Daimler Trucks Toowoomba Fuso may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.